1. Who We Are
AOmusicCO ("we," "us," or "our") is a music content and artist services company headquartered in Tennessee, operating across the Appalachian region (Kentucky, Tennessee, West Virginia, Indiana, Georgia, and Ohio) and serving clients nationally and internationally. Our website is located at aomusicco.com.
Questions about this policy: info@aomusicco.com
2. Information We Collect
We collect information you provide directly to us:
- Account: Email address used to sign in (passwordless magic link or password).
- Artist profiles: Display name, username, bio, genre, location, photo URL, links, highlights, and shows you add. Published profiles are public.
- Subscriptions: Plan, status, and billing dates. Card data is handled by Stripe; we never see or store card numbers.
- Booking requests and messages: Content you send through the platform to AO or to venues.
- Fan follows and inquiries: If you follow or contact an artist, we store your email and message and share it with that artist.
- Contact and waitlist: Name, email, artist/label name, service interest, message, and signup source.
- EPK Builder: Details you enter are processed in your browser; only your email is stored when you download.
2a. Analytics and Email Tracking
To understand usage and improve the service, we collect limited analytics and engagement data:
- Site analytics: We use Vercel Analytics and Speed Insights, which collect privacy-friendly, aggregated usage data (page views, performance) without advertising cookies.
- Profile views: We count visits to public artist pages so artists can see view totals. We do not build advertising profiles from this.
- Email tracking: Emails we send may include open and link-click tracking so artists and our team can see when a message was opened or a link was clicked. You can disable image loading in your email client to limit open tracking.
3. How We Use Your Information
- To respond to your inquiries and deliver services you have ordered.
- To send you updates about your order or project status.
- To send email communications if you have opted into our waitlist or mailing list. You may unsubscribe at any time.
- To improve our website and services based on aggregate usage patterns.
- To comply with legal obligations.
4. Third-Party Services
We use the following third-party services. Each has its own privacy policy.
- Stripe: Payment processing and subscriptions. We do not store payment card data.
- Supabase: Database and authentication. Data is stored in the United States.
- Resend: Sending transactional and notification emails, including open and click tracking.
- Vercel: Hosting plus Analytics and Speed Insights. Vercel may collect infrastructure logs (IP addresses, request metadata).
- Sanity: Content management for our site content.
We do not sell your data. We do not share your personal information with advertisers, data brokers, or any third party for their own marketing purposes.
5. Cookies and Tracking
We use essential cookies required for sign-in and core functionality, and privacy-friendly analytics (Vercel Analytics and Speed Insights) that do not use advertising cookies. We do not use Google Analytics, advertising pixels, or cross-site ad tracking. As described in Section 2a, we count profile views and track email opens and clicks. We honor browser Do-Not-Track and Global Privacy Control signals where required by law.
6. Data Retention
Contact form submissions and waitlist signups are retained for a maximum of 3 years or until you request deletion, whichever comes first. Service project files are retained for 1 year after project completion.
7. Your Rights
You have the right to:
- Request a copy of personal data we hold about you.
- Request deletion of your personal data.
- Unsubscribe from email communications at any time.
- Correct inaccurate data we hold.
To exercise these rights, contact us at info@aomusicco.com. We will respond within 30 days.
8. Security
We implement industry-standard security measures including encrypted connections (HTTPS), access controls, and secure database practices. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.